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Customer Service

Shipping & Delivery
All orders purchased online receive free shipping. Please ensure your delivery instructions are accurate, when filling in your details. Please allow 5 to 7 business days for your order to arrive at your premises.
Privacy & Security
Your privacy is very important to Adrenalin Boardstore. With that in mind, we have established and implemented information handling practices that we believe are consistent with the highest standards and best practices of organisations doing business on the Internet. This privacy policy describes the practices that apply to our site, including, specifically, the information we collect about you, when and how we collect that information and what may happen to that information.
  • we will not collect personally identifiable information like your name, e-mail and mailing address and telephone number (“Personal Information”) without your knowledge and permission;
  • we will not disclose your Personal Information to third parties unless you have authorized us to do so;
  • we will take reasonable steps to protect the security of the Personal Information we collect from you.
Returns & Replacements
In the event that the product is received in a damaged condition Adrenalin Boardstore will fully replace the damaged product at no extra cost. Contact Us during business hours to arrange for replacements. Requests for replacement of damaged goods must be made within seven (7) days of receipt of delivery.
When purchasing from our online store your financial details are passed through our secure server using the latest 128-bit SSL (secure sockets layer) encryption technology and it is again encrypted using encryption algorithm which is at least 64-bit. (We are told all this means it's safe to do business with us).

If you have any questions regarding our privacy policy, please contact us.

We use stringently tested technologies to ensure the security of information transmitted via our web site and maintained in our possession. When you place your order “checkout” you will see a lock icon appear on the status bar of your browser. This indicates that the data that is submitted is encrypted while in transit and so cannot be viewed by anyone other than us.

Payment, Pricing & Promotions
We're an Aussie store so payments will be in Aussie dollars.  For overseas purchasers to work out the conversion please use GTS (Google that shit).  
Viewing Orders
You are able to view you current order and previous order using our website. Your email is your login, so use this feature, it rocks!
Updating Account Information

Just like being able to view your orders you can also log into our site and update your details, again we recommend using this feature.

We do not collect personally identifiable information on our website, such as your name, address, e-mail address or telephone number, without your knowledge. Such information is collected only when you knowingly and voluntarily submit it to us (as, for example, when you contact us via e-mail). We use such voluntarily submitted information for the purposes for which it was submitted.

When you place an order we will ask you to provide certain information about yourself, such as your name, mailing address, or e-mail address. The personal information you submit when placing your order is treated as confidential. We use this information to process your transaction, and we share the information with Visa, Mastercard, Paypal etc. in order to process your order.