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AUSTRALIA'S RADDEST SNOW,SKATE,WAKE and SURF BOARDSTORE

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SHIPPING AND RETURNS

BUY LOCAL FIRST

We are first and foremost a bricks and mortar store and so we support BUY LOCAL.  Local stores are the backbone of our snowboard and wakeboard scenes.

Go check out your local boardstore. If your local store sucks or just can't help you then we're happy to send whatever product you need, but at least give them a chance.

There are already too many online "retailers" bleeding the culture of our sports- don't be a dingus! The purely online store doesn't contribute to the local scene, GIVE YOUR LOCAL STORE A GO!!!

 

SHIPPING

We ship gear out as soon practical after receiving orders- generally same or next business day.  

Postage is free on orders over $99.

If you want to change your order, give us a call or send an email and we're happy to change any part of your order.

We don't ship overseas.

 

RETURNS

We want to make sure you're stoked on your purchases so if you're not feeling the love we will exchange any undamaged product.

exchange any undamaged goods we are committed to customer satisfaction- if you receive any merchandise that you are unhappy with for any reason, simply return it to us within 30 days (7 days for sale items*), in the condition that you received it and we will happily exchange size or refund*. 

 *Sale items can be returned after 7 days if the product is faulty under warranty or the incorrect item was received.

All items returned for refund or exchange must be returned in the original condition with tags attached (unless faulty). Please ensure all returned clothing items are free from marks, stains and rips as they may not be accepted for return if received damaged (unless faulty).

 Boxed/Packaged Goods: When returning boxed or packaged goods please ensure you pack them inside a satchel & do not attach anything to the outside of the original packaging. Should the packaging be marked or in unsatisfactory condition there may be a chance that we will not accept your return. 

Promotional discount offers will be honoured when exchanging size, but in the case your size request is unavailable or a refund is requested promotional offers will not be extended to your new order. Any free promotional items should be returned along with your order if all items are being returned for refund to avoid being charged for these good